FAQ's and Guest Services | Duncan Real Estate - Vacation Rentals

FAQ’s and Guest Services


1. How do I get to Anna Maria Island and where is your office?

Anna Maria Island is a barrier island about 7 miles long, located north of Sarasota/Longboat Key and west of Bradenton, Fl., at the southwest tip of Tampa Bay. The Gulf of Mexico is to the west and Tampa Bay to the East. From I-75, take Exit 220 and proceed west on SR64 to Anna Maria Island.
Our office is located at 310 Pine Ave., Anna Maria FL 34216. Once you arrive on the Island, travel north on Gulf Drive past the Manatee County Public Beach. When you reach Wells Fargo Bank, turn right at the traffic light. Follow Marina Dr. to the stop sign and turn right onto Pine Ave. View Map to our Office.

2. What are Duncan Real Estate’s Office hours?

We are open Monday through Friday 9:00am to 5:00pm EST; Saturday 10:00am-4:00pm.

3. When can I check in and how do I get my keys?

Check in time is 4:00 PM. Come to the office of Duncan Real Estate to pick up your keys. If you arrive at a time our office is closed, the keys will be in an envelope with your name on the front & the envelope will be put in the late arrival box located to the left of the door. Stop by the office the following morning to pay your balance. For security purposes, we do not include the property address in the arrival envelopes, so bring your contract with you, which contains the property address and phone number of your rental.

4. When do I have to check out and where do I return the keys?

Check out time is no later than 10:00 AM on the scheduled day of departure. Keys must be returned to Duncan Real Estate in order to avoid additional key charges made against your security deposit.

5. What items are provided in my accommodation?

All accommodations are equipped with bed linens, bath towels, cable television, and fully equipped kitchens with pots, pans, dinnerware plus microwave, toaster, coffee maker, iron & ironing board. Most properties have a telephone with free local calls. Most accommodations have a washer/dryer available. The guest is responsible for any items such as toilet tissue, dishwasher detergent, cleaning supplies etc. during the stay. Some properties are equipped with a VCR/DVD, BBQ and beach chairs. You are welcome to use these items if they are provided; however, we are unable to guarantee them.

6. Can someone other than the person on the contract pick up the keys?

If you would like a friend or relative to pick up keys for you, the person named on the rental contract must contact us prior to check in and make special arrangements.

7. What if I have an After Hours Emergency or need assistance with a late arrival?

Duncan Real Estate offers 24-hour emergency phone service. Call the office at 941-779-0304.

Please let us know how we may be of assistance to you and your family. We are happy to help you during the vacation planning process or while you are enjoying your stay with us on Anna Maria Island.

Drink & Dining

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Pre-Provisioning & Shopping Service

Have us stock your favorite food & beverages prior to your arrival in your villa.  Consider It Done is a professional errand and personal assistance service for residents, vacationers and local businesses. Simply put, we do what you can’t do, don’t have time to do or just don’t want to do!  Give them a call at (941) 896-4089 or visit their website at www.consideritdoneami.com 

Catered Dinners, Small Gatherings and Private Chef Services

You choose the menu and the personal chef or caterer will take care of the rest. Additional servers and bartenders are available for a full service evening. You can enjoy a true restaurant type experience in the privacy of your vacation home (ideal for your arrival night or farewell dinner). Also available on the Beach at sunset for a romantic outdoor private dinner!

Private & Guided Personal Charters

Dolphin Cruises, deep-sea and inshore fishing charters, sunset sails can be arranged for you and your guests.

Limousine/Sedan Chauffeur Service & Rental Cars

Wedding Planning and Family Portraits

Assistance with wedding planning services, vow renewal ceremonies, and family portraits.

Flowers & Gift Baskets

Request gift baskets, flowers or other special surprise treats waiting for your loved ones.

In-Villa Massage & Pedicure/Manicure Services

Fitness & Instruction

Personal Yoga or Pilates, personal training, snorkeling or surfing instruction.

Private Housekeeper Services or Supplemental Housecleaning

Sports Equipment Rentals & Suggestions

Home delivery of snorkel sets, beach toys, boogie boards and more available.

Childcare Specialists and Baby Supplies Arranged

Restaurant reservations, Golf Tee-Times, and much more!

Contact us or call Duncan Real Estate today at 941-779-0304 to speak with our knowledgeable real estate specialist.